Sr. Project Manager, IT
Core
Lead strategic, customer-facing IT projects in product lifecycle services, including field service and IT repair operations, from concept through implementation and operational handoff.
Role type
Senior IC project manager (IT operations)
Builds
Customer onboarding programs, IT repair operations, and field service implementations for OEMs
Domain
IT services, product lifecycle management, field service operations
Required skills
Project management, cross-functional coordination, stakeholder engagement, budgeting and financial management, change management, risk management, Microsoft Project, Lean/Six Sigma
Preferred skills
IT repair, field services, Lean/Six Sigma, PMP certification
Technologies
Microsoft Project
Responsibilities
Lead large, complex projects from planning through implementation and operational handoff; Turn business objectives into project plans covering resources, assignments, dependencies, deliverables, milestones, budgets, risks, and timelines; Coordinate cross-functional experts in IT, operations, repair, field services, procurement, and other teams; Onboard outsourced OEM service programs, including processes, systems and interfaces, equipment information, vendors, parts requirements, and implementation; Communicate status, priorities, risks, and next steps to customers, steering committees, leaders, and other stakeholders; Track project financial performance and help deliver intended business outcomes.
Seniority
Senior, hands-on IC
