Lead Customer Service Representative
Core
Lead a team of customer service representatives at a convenience store, managing operations, sales, and facility maintenance.
Role type
Lead Customer Service Representative (Retail/Convenience Store)
Builds
Store operations, customer service experience, inventory levels, and team performance
Domain
Retail / Convenience Store
Deliverable
product features
Required skills
Team supervision, cash handling, inventory management, merchandising, facility maintenance, safety compliance, staff training, shift management
Preferred skills
Retail sales experience, high school diploma or GED, basic arithmetic proficiency
Technologies
Cash register, fuel console, lottery machines, money order machine, telecom transactions, computer keyboard
Responsibilities
Supervise customer service representatives and coach new employees, handle cash and sales transactions accurately, maintain store cleanliness and equipment, manage inventory and stock levels, monitor shift sales and perform audits, report incidents and discrepancies to management, adjust staffing based on customer traffic