ProCare Process Analyst
Core
Enhances Stryker Medical business by managing capital equipment processes, handling customer service inquiries, and supporting trial equipment maintenance.
Role type
Process Analyst (Customer Support & Operations)
Builds
Capital equipment processes, trial equipment PM workflows, customer support channels
Domain
Medical Devices / Healthcare Equipment
Required skills
verbal and written communication, process management, technical troubleshooting, record-keeping, system navigation
Preferred skills
Bachelor's degree in technical field, customer service or technical support experience, proficiency with ERP systems (Salesforce, SAP), order entry systems
Responsibilities
Manage capital docker cable and accessory processes, handle trial equipment PM, answer customer calls and emails, perform technical troubleshooting, maintain accurate records per FDA regulations
Seniority
Entry to Mid-level, individual contributor