Accounting Supervisor
Core
Oversees day-to-day accounting activities, staff workflow, and reporting for North America operations within a BPO environment in Colombia.
Role type
Accounting Supervisor (BPO Operations)
Builds
Monthly reports, performance metrics, and operational workflows for North America clients
Domain
Business Process Outsourcing (BPO) / Accounting & Finance
Deliverable
dashboards & analysis
Required skills
Staff supervision and scheduling, process improvement, data analysis, financial reporting, conflict resolution, performance management, resource allocation, policy adherence, stakeholder communication
Preferred skills
Advanced Excel, Access, PowerPoint
Technologies
Excel, Access, PowerPoint
Responsibilities
Supervise and direct staff workflow to meet objectives; Develop and maintain monthly reporting; Analyze metrics to measure performance and identify opportunities; Ensure staff productivity and adherence to procedures; Manage daily business influx and adjust staff to meet SLAs; Provide guidance, training, and mentorship to staff; Serve as liaison between departments and external customers.
Seniority
Mid-level, hands-on IC with team leadership