Technical Customer Support Consultant, Novapoint and/or Quadri
Core
Provide expert technical support and training for civil engineering customers using Novapoint and Quadri software to accelerate digital transformation in infrastructure design.
Role type
Technical Customer Support Consultant (Civil Engineering Domain)
Builds
Online resources (FAQs, videos, guides), training sessions, and high-quality software functionality for civil design workflows.
Domain
Civil Engineering / Infrastructure Design (Road, Rail, Water & Wastewater)
Deliverable
client delivery
Required skills
Civil Engineering background (BSc/MSc or equivalent), hands-on experience with Trimble Novapoint and/or Quadri, practical experience in Road/Rail/W&S infrastructure design, Norwegian (fluent), English (good)
Preferred skills
Knowledge of Scandinavian design standards, experience delivering software training, Swedish language proficiency
Technologies
Novapoint, Quadri, Trimble civil software solutions
Responsibilities
Serve as a trusted technical advisor via phone, email, and remote access; analyze and resolve intricate technical software challenges; create online resources and technical guides; conduct online and classroom training sessions; perform software testing.
Seniority
Individual Contributor, mid-level specialist