Product Support Specialist
Core
Field-based specialist supporting Stryker Joint Replacement products (including robotic Mako surgery) by servicing clinical customers in theatre environments, managing inventory, and delivering product training.
Role type
Field-based Product Support Specialist (Medical Devices)
Builds
Clinical support services, training workshops, and product demonstrations for joint replacement procedures
Domain
Healthcare / Medical Devices / Orthopedics
Deliverable
client delivery
Required skills
Theatre experience, medical environment knowledge, inventory management, product demonstration, anatomy and physiology knowledge, MS Office
Preferred skills
Commercial knowledge of surgical cost pressures, presentation skills, workshop facilitation
Technologies
MS Office, Excel
Responsibilities
Servicing existing and new customer base within the theatre and clinical environment, providing support for MAKO robotic procedures and manual joint replacement surgeries, auditing theatre stock and managing consignment inventory, conducting trials and evaluations of products, organizing and conducting training workshops and events
Seniority
Mid-level, hands-on field specialist