Manager, Business Process Expert Team (Customer Experience)
Core
Lead a team to design, optimize, and govern end-to-end Order-To-Cash (OTC) processes for scalable, efficient, digitally-enabled international supply chain operations.
Role type
Manager, Business Process Expert (Customer Experience)
Builds
End-to-end OTC processes, governance frameworks, and transformation initiatives
Domain
Supply Chain / Customer Experience / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, process governance, strategic roadmap definition, process harmonization, transformation program management, data-driven efficiency analysis, ERP system integration, change management, compliance management
Preferred skills
Knowledge of BPM, Lean, Six Sigma, digital process design tools
Technologies
SAP, Oracle, RPA, EDI
Responsibilities
Lead and develop the Business Process Expert team; Own and govern critical end-to-end OTC processes; Partner with senior Customer Experience leadership to define process strategy; Drive process harmonization and simplification across regions; Support large-scale transformation programs including ERP enhancements; Identify opportunities for operational efficiency and automation; Collaborate with IT and Product teams on system requirements; Ensure compliance with operational standards and regulatory requirements; Champion change management and team adoption of new processes
Seniority
Manager, hands-on IC with team leadership
