Lead Analyst, IT Service Delivery
Core
Lead IT Service Delivery for Manufacturing SAP, acting as a liaison between business, IT Basis, Security, and Functional teams to ensure operational excellence and drive continuous improvement.
Role type
Senior IC SAP Functional Lead (Manufacturing)
Builds
SAP ECC platform operations and service delivery for manufacturing business units
Domain
Manufacturing / Enterprise Resource Planning (SAP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SAP ECC functional expertise, FICO, PP, MM, WM, PPQM, process execution, continuous improvement, data analysis, problem-solving, cross-departmental leadership
Preferred skills
Bachelor's or master's degree in Computer Science, Engineering, Information Systems, or Business
Technologies
SAP ECC, FICO, PP, MM, WM, PPQM
Responsibilities
Ensure excellence in process execution across operational processes (incident, problem, change, configuration); Lead continuous improvement initiatives to mature operations and increase visibility into service performance; Partner with business and technical teams to drive consensus on solutions; Define use cases aligning technology output to commercial objectives; Recommend business process and system changes to improve efficiency; Ensure clear communication between business stakeholders and IT technical teams
Seniority
Senior, hands-on IC
