Adams Customer Service Engineer II
Core
Provide advanced technical support for Cadence's Adams software product line, delivering training, creating knowledge content, and engaging with the user community.
Role type
Customer Service Engineer II (Technical Support)
Builds
Customer success and satisfaction for Adams simulation software
Domain
Mechanical Engineering, Automotive, Controls, System Dynamics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mechanical Engineering, Simulation Software, Communication, FEA Tools, CAD Tools, MBD, Automotive, Training Delivery, MATLAB/Python
Preferred skills
Adams simulation software, MBD tools, FEA tools (MSC Nastran, ANSYS), CAD systems (CATIA, Creo, SolidWorks), MATLAB, Python, C++
Responsibilities
Provide technical support for Adams products from basic inquiries to complex application issues, Deliver product training and live demos for customers, Create knowledge content (how-to articles, videos, presentations), Engage with the user community and forums, Collaborate with sales, services, and R&D teams to share feedback and improve products, Meet or exceed KPIs for responsiveness and quality in customer support
Seniority
Entry-level to Mid-level, open to recent graduates