Lead Customer Service Representative
Core
Lead a team of customer service representatives at a convenience store, managing shift operations, staff training, and daily store functions.
Role type
Lead Customer Service Representative (Retail)
Builds
Store operations, team performance, and customer experience
Domain
Retail / Convenience Store
Deliverable
product features
Required skills
Team supervision, cash handling, inventory management, customer service, scheduling, training/coaching, safety compliance, reporting
Preferred skills
Retail sales experience, high school diploma or GED, arithmetic proficiency
Technologies
Cash register, fuel console, lottery machines, money order machine, telecom transactions, computer keyboard
Responsibilities
Supervise customer service representatives and coach new employees; manage shift sales, cash handling, and inventory controls; maintain store cleanliness and facility condition; handle customer transactions and provide recommendations; report incidents and discrepancies to the Store Manager; complete daily store reports and shift change duties.
