FNB Community Advisor
Core
Frontline advisor delivering customer service, processing requests, and driving sales growth for FNB financial solutions.
Role type
Frontline customer service and sales advisor
Builds
Customer accounts, sales revenue, and digital channel adoption
Domain
Financial services / Banking
Deliverable
product features
Required skills
Customer service, sales support, digital channel migration, cross-selling, transaction verification, reporting, compliance adherence
Preferred skills
Relationship building, digital solution guidance, portfolio growth, time management, self-development
Responsibilities
Serve customers promptly and professionally, deliver excellent customer experience aligned to service standards, achieve net profit growth through sales support, manage customer migration to digital channels, grow active customer account base, identify and maximize cross-sell opportunities, track and influence sales and service activities, provide efficient administration and accurate reporting, verify transactions daily, comply with governance and audit requirements
Seniority
Junior to Mid-level, frontline IC