EVERGREEN Talent Pool | FNB Phoenix Node
Core
Frontline banking associate responsible for customer service, product sales, and migrating customers to digital self-service channels.
Role type
Frontline Banking Associate
Builds
Customer transactions and digital channel adoption
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, sales and cross-selling, digital channel migration, compliance with banking policies, risk awareness
Preferred skills
Adaptability, continuous learning, ethical behavior
Responsibilities
Educate customers on eChannels and self-service options, identify and sell products aligned to customer needs, ensure cost containment, comply with business guidelines and risk procedures, deliver exceptional customer experiences, contribute to team effectiveness.