Enterprise Support Engineer
Core
Dedicated technical lead for strategic enterprise ERP customers, resolving complex cloud issues and building telemetry dashboards to ensure system stability.
Role type
Senior Enterprise Support Engineer (SaaS/ERP)
Builds
Proactive system stability insights via custom telemetry dashboards and resolves mission-critical ERP environment issues.
Domain
Construction technology, Enterprise Resource Planning (ERP), Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Cloud environment management, Microsoft Azure integration, Enterprise software troubleshooting, Database performance tuning, Stakeholder relationship management, Technical documentation
Preferred skills
Vista ERP experience, HTML/CSS/JSON for data visualization, CRM ticketing systems, SQL
Technologies
Microsoft Azure, Vista ERP, HTML, JSON, CSS, SQL
Responsibilities
Lead resolution of complex cloud issues and Azure integrations for enterprise partners; Architect and develop performance telemetry dashboards; Collaborate with cloud engineering teams to drive issues through the development lifecycle; Provide strategic guidance on database customizations; Manage high-priority support cases with rapid response times.
Seniority
Senior, hands-on IC