Cloud Support Engineer - Managed Cloud Services
Core
Customer-facing Cloud Support Engineer managing secure, cloud-based silicon chip design environments for external customers, handling mission-critical EDA, HPC, and containerized workloads.
Role type
Senior IC Cloud Support Engineer (Managed Services)
Builds
Secure multi-tenant cloud platforms (OpenStack/OpenShift), HPC clusters, and containerized workloads for semiconductor/EDA customers
Domain
Semiconductor EDA, High-Performance Computing (HPC), Cloud Infrastructure
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Linux system administration, OpenStack operations, OpenShift/Kubernetes management, HPC cluster support, Python/Shell scripting, License management (FlexNet/FLEXlm), ITAR/CUI compliance
Preferred skills
EDA/Semiconductor environment experience, Infrastructure-as-Code (Ansible/Terraform), AI-assisted automation
Technologies
OpenStack, OpenShift, Kubernetes, Slurm, LSF, SGE, FlexNet, Python, Shell, Perl
Responsibilities
Serve as primary technical support contact for external customers on secure cloud platforms; Troubleshoot Linux infrastructure, compute, storage, networking, and identity components; Monitor and optimize HPC cluster performance and job scheduling; Develop automation scripts for operational tasks and incident response; Maintain compliance with ITAR/CUI regulations and security procedures
Seniority
Senior, hands-on IC
