Technical Writer
Core
Design and develop modular, user-centered information experiences and AI-driven product learning solutions for digital construction customers.
Role type
Senior Technical Writer (AI & Information Experience)
Builds
Integrated product learning solutions, AI-driven assistants, online help, in-product guides, and video tutorials for construction professionals.
Domain
Construction technology (AECO) and AI-driven information experience
Deliverable
production ML models | product features | dashboards & analysis
Required skills
DITA/XML content modeling, modular content architecture, semantic tagging for RAG/chatbots, information architecture design, user-centered learning design, technical communication, stakeholder collaboration, Agile content production
Preferred skills
Construction industry domain knowledge, LLM-optimized content modeling, video content creation, lean design principles
Technologies
DITA, XML, Markdown, RAG-based chatbots, AI tools
Responsibilities
Design modular content optimized for search and AI pipelines; create multi-format content (online help, guides, video); refine content for conversational interfaces; partner with Engineering/UX/Product to streamline production; lead information architecture upgrades and mentor team members
Seniority
Senior, hands-on IC with strategic leadership