Service Engineering Manager
Core
Lead and manage a team of DCS service engineers to deliver preventive and corrective maintenance, upgrades, and optimization for industrial automation platforms.
Role type
Service Engineering Manager
Builds
Service delivery and lifecycle management for DCS/PLC/SCADA systems
Domain
Industrial automation, pulp/paper, and energy industries
Deliverable
client delivery
Required skills
DCS/PLC/SCADA systems expertise, team leadership, workload planning, resource allocation, customer relationship management, service strategy development, budget management, industrial network knowledge, control system architecture understanding, manufacturing process knowledge
Preferred skills
None stated
Technologies
DCS, PLC, SCADA
Responsibilities
Lead, coach, and develop a team of DCS service engineers; Manage workload planning, resource allocation, and skills development; Act as primary point of contact for key customers regarding service performance and lifecycle planning; Oversee execution of preventive and corrective maintenance, upgrades, and optimization services; Conduct periodic service reviews and develop long-term service strategies; Identify opportunities for service improvements and value-added solutions; Collaborate with Sales, Project Engineering, and Product Management; Support development and execution of service agreements; Manage service budgets, cost controls, and forecasting
Seniority
Manager, team leadership
