Manager, Customer Master / MDM Platform
Core
Lead the design, configuration, and delivery of an enterprise-grade Customer Master Platform using commercial MDM tools to power a unified Customer 360 view and trusted customer identity across the enterprise.
Role type
Manager, Customer Master Platform (Technical Leadership)
Builds
Enterprise Customer Master solution, golden records, and scalable integrations connecting critical systems (CRM, ERP, billing, IAM).
Domain
Enterprise Data Management / Master Data Management (MDM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Commercial MDM tooling (Informatica, Reltio, SAP MDG, Oracle CDM), MDM engine configuration, match/merge/survivorship logic, integration architecture (REST APIs, event-driven), team leadership, agile execution, data modeling.
Preferred skills
Data governance frameworks, Customer 360 use cases, IAM/billing platforms, AI-assisted matching/entity resolution.
Technologies
Informatica, Reltio, SAP MDG, Oracle CDM, REST APIs, Cloud platforms, Middleware.
Responsibilities
Lead end-to-end technical design and implementation of the MDM platform; Configure and customize the MDM engine including data models and golden record logic; Design and implement integrations between MDM and upstream/downstream systems; Hire, lead, and mentor a cross-functional team of engineers; Partner with Data Management Office to translate governance policies into executable configurations.
Seniority
Manager, hands-on technical leadership