FNB Community Advisor Alternative Channels
Core
Deliver exceptional customer experience by proactively understanding needs, providing tailored financial solutions, and directing customers to suitable service channels including eChannels and self-service.
Role type
Customer Advisor (Alternative Channels)
Builds
Customer relationships and sales results through contextual financial solutions
Domain
Financial Services / Retail Banking
Deliverable
client delivery
Required skills
Customer relationship building, Communication, Sales, Process compliance, Data analysis, Product knowledge
Preferred skills
Persuasive selling, Digital solution guidance, Problem solving, Time management, Organizational skills
Responsibilities
Build and maintain strong relationships with clients, Provide a positive customer experience, Educate customers to the correct Banking platform, Analyse customer data and recommend tailored solutions, Achieve sales results, Conduct oneself in an ethical manner
Seniority
Entry to Mid-level, Fixed Term Contract