Patient Service Representative - Ophthalmology
Core
Greets patients and families, manages registration and patient flow, answers phones, processes payments and insurance verifications, and schedules appointments in an ophthalmology practice.
Role type
Patient Service Representative (Ophthalmology)
Builds
Patient registration, appointment scheduling, and billing/collections workflows for Starling Physicians.
Domain
Healthcare / Ophthalmology
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, payment processing, phone etiquette, HIPAA compliance, basic computer proficiency, multitasking
Preferred skills
Previous PSR experience, EHR/Practice Management System experience, medical terminology knowledge, Standard Office Technology experience, Associate Degree, Heartsaver certification
Technologies
EHR, Practice Management System, Standard Office Technology (Windows-based)
Responsibilities
Greet visitors and direct them appropriately; maintain efficient patient flow through registration; answer phones and take messages; inform patients of delays and assist with comfort; post self-pay charges, collect payments, and reconcile daily collections; scan insurance cards and process verifications; update patient demographics and insurance info; schedule appointments and diagnostic tests; coordinate with clinical staff for pre-authorizations; complete referrals; perform clerical duties like faxing and filing.
Seniority
Entry-level to Mid-level, hands-on IC