FNB Community Advisor DHA
Core
Deliver exceptional customer experience by proactively understanding needs, providing tailored product solutions, and directing customers to suitable service channels including eChannels and self-service.
Role type
Customer Advisor
Builds
Customer interactions and product sales
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer needs analysis, product knowledge, cross-selling, channel optimization, compliance adherence, risk awareness
Responsibilities
Connect with customers to provide helpful solutions and products, identify and sell/cross-sell products aligned to customer needs, optimize interactions to migrate customers to digital and self-service channels, ensure activities support cost containment, comply with procedures and business guidelines, fulfill transactions above benchmark