EVERGREEN Talent Pool KZN _ Vryheid Node (Evergreen)
Core
Provide a positive customer experience by directing customers to correct channels (eChannels and Self Service) and providing product solutions.
Role type
Customer Service Representative (Banking)
Builds
Customer interactions and product solutions for FNB customers
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer service, product knowledge, sales/cross-selling, channel optimization, compliance with policies and processes, risk awareness
Preferred skills
Adaptability to changing business needs, commitment to organizational values
Technologies
eChannels, Self Service platforms