FNB Community Advisor DHA
Core
Deliver exceptional customer experience by proactively understanding needs, providing tailored financial solutions, and directing customers to suitable service channels including eChannels and self-service.
Role type
Frontline customer service advisor (banking)
Builds
Customer relationships and sales of contextual financial solutions
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer relationship building, process compliance, sales of financial solutions, channel optimization, data analysis, regulatory adherence
Preferred skills
Persuasive selling, digital solution guidance, problem solving, results-driven attitude, organizational skills
Responsibilities
Build and maintain strong client relationships, educate customers on banking platforms, analyze customer data to recommend solutions, achieve sales targets, ensure compliance with business guidelines, maximize channel optimization opportunities
Seniority
Junior to Mid-level, individual contributor