Senior Process Trainer
Core
Functional lead for Customer Success Support enablement, designing training strategies and mentoring Product Support Trainers to deliver exceptional customer delight.
Role type
Senior Individual Contributor Process Trainer
Builds
Scalable learning paths, soft skills curricula, and enablement frameworks for Customer Success teams
Domain
Healthcare technology / SaaS
Deliverable
dashboards & analysis
Required skills
Instructional design, adult learning principles, workshop facilitation, project management, quality audit execution, metrics tracking
Preferred skills
Master's in Education/Instructional Design, LMS proficiency, training ROI modeling
Responsibilities
Provide operational guidance and mentorship to Product Support Trainers; Design training strategies and soft skills curricula; Facilitate high-impact workshops for product launches; Lead quality audits of training modules and SOPs; Track training efficacy using standardized frameworks
Seniority
Senior, hands-on IC with mentorship responsibilities