Branch Operations Specialist
Core
Administrative and logistics support for a branch handling electric submersible pumps, including work order processing, customer inquiries, and shipment coordination.
Role type
Branch Operations Coordinator
Builds
Operational efficiency for pump distribution and service support
Domain
Water technology / Industrial equipment logistics
Required skills
Work order processing, logistics coordination, customer service, ERP system proficiency, forklift operation, contract administration, data entry, safety compliance
Preferred skills
None stated
Technologies
Service Max, STEEB, SAP, Microsoft Office
Responsibilities
Manage inbound phone calls, online inquiries, and customer walk-ins; Process work orders and enter orders for delivery; Coordinate shipping of pumps to regional HUB and from branch to customers; Operate power forklift to load and unload shipments; Support Service Shop Technicians in completing work orders and pulling parts; Ensure correct time entries and billing for projects; Obtain and update forms of payment for service orders.
Seniority
Entry-level to Mid-level, hands-on IC