Customer Program Engineer - Europe, Middle East & Africa
Core
On-site Customer Program Engineer acting as the voice of civil aerospace customers across Europe, Middle East, and Africa, performing field repairs, training, and feedback analysis.
Role type
Senior IC Customer Program Engineer (Field Service)
Builds
Field repair services, technical training, and customer feedback loops for civil aerospace clients and MRO partners.
Domain
Civil Aerospace / Aviation Maintenance
Deliverable
physical/clinical work
Required skills
Aircraft or engine maintenance experience, technical training delivery, customer-facing/commercial experience, KPI management, technical communication, independent work
Preferred skills
Propulsion background, civil aerospace industry knowledge, process improvement from feedback
Technologies
None stated
Responsibilities
Capture and analyze customer/partner feedback from field repairs and training; deliver on-site repairs and technical support; plan and deliver technical training to customers and partners; manage key customer accounts and support contract negotiations; advocate for customers internally and escalate issues.
Seniority
Senior, hands-on IC