Principal Technical Product Manager – TrueChoice Defense Customer Deployment
Core
Own the strategy, pipeline, and end-to-end execution of complex customer deployments for the TrueChoice Defense portfolio, enabling defense customers to manage fleets and deliver actionable insights.
Role type
Principal Technical Product Manager (Customer Deployment Lead)
Builds
End-to-end customer deployments of digital fleet management solutions across cloud, SaaS, and on-premise environments
Domain
Defense & Systems (D&S), Aerospace, Digital Technology
Deliverable
production ML models | product features | client delivery
Required skills
Customer deployment leadership, technical program management, product management, pipeline management, win strategy development, cost estimation, vendor onboarding, procurement execution, hardware installation coordination, export compliance, data sovereignty management, executive communication, stakeholder partnership, operational handover, risk stewardship, continuous improvement
Preferred skills
AI opportunity identification, lean operating model experience (FLIGHT DECK), user-centric design, outcome-based decision making
Technologies
ServiceNow, FLIGHT DECK
Responsibilities
Manage the deployment pipeline and track active rollouts; Support win strategies and build customer readiness documentation; Operationalize approved technical designs into working deployments; Execute procurement workflows and onboard new hardware vendors; Serve as the primary operational contact for customer leadership; Assemble operational handover packages and drive transition to long-term support; Uphold data sovereignty and export control requirements; Provide principal-level leadership and mentorship to the deployment team
Seniority
Principal, hands-on IC with mentorship responsibilities