Operation Manager
Core
Managing distribution, customer service, and technical service operations including order processing, billing, maintenance control, and logistics.
Role type
Senior Operations Manager
Builds
Supply chain and delivery network for products
Domain
Medical technology / Dental implants
Required skills
Inventory management, Logistics network planning, Production planning, Import/export management, Customer service management, Cost reduction, Team leadership, Quality compliance
Preferred skills
Continuous improvement, Professional development planning, KPI management
Technologies
ERP systems, Inventory management tools, Logistics software
Responsibilities
Define guidelines for warehouse, technical service, and customer service departments; Manage inventory visibility and cost reduction; Determine logistics network for timely delivery; Manage administrative documentation for compliance; Lead order demand management to guarantee operational KPIs; Lead product assembly and operationalization processes; Ensure production areas function via material supply; Lead import, export, and return processes; Lead customer service processes with KPI implementation; Contribute to industrial cost reduction; Lead production and demand planning; Ensure technical qualification of team members; Maintain safety and security standards; Maintain organized work environment; Execute assigned services to meet quality/quantity indices; Drive employee professional development and backup planning.