Support Specialist, Operations & Support
Core
Ensure end-to-end technical delivery of best-in-class experiences across local news digital platforms by acting as a problem-solver and builder for 17 US television markets.
Role type
Senior IC digital operations support specialist
Builds
Local news digital platforms and content workflows
Domain
Broadcast television, digital news, and media operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Digital operations, CMS and digital publishing workflows, AI tool usage (LLMs, automation), technical troubleshooting, content development and SEO, digital analytics and QoS tools, workflow automation, project management tool administration
Preferred skills
AI prompt engineering, scripting basics, Conviva, DataDog, Adobe Analytics
Responsibilities
Monitor system dashboards to detect and prevent issues, partner with markets to resolve technical issues, collect user feedback for roadmap prioritization, develop and maintain SOPs and training materials, prototype AI-driven workflow optimizations, provide after-hours on-call support
Seniority
Mid-level, hands-on IC