Technical Services Engineer
Core
Lead technical onboarding and implementation of new electronics repair programs, act as engineering owner for repair operations, and support advanced diagnostics and troubleshooting.
Role type
Senior IC technical services engineer (electronics repair & sustaining engineering)
Builds
Electronics repair operations, service programs, and technical documentation for global technology brands
Domain
Technology lifecycle services, electronics repair, sustaining engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
electronics troubleshooting, diagnostics, repair processes, project coordination, technical documentation, process optimization, training delivery, cross-functional collaboration
Preferred skills
experience with servers, storage systems, networking equipment, broadband devices, point-of-sale systems, medical devices
Technologies
None explicitly listed beyond hardware categories
Responsibilities
Lead technical onboarding and implementation of new repair and service programs, Support advanced diagnostics, troubleshooting, repair activities, and technical escalations, Develop and improve repair procedures, test methods, troubleshooting guides, and technical documentation, Work closely with technicians to optimize repair processes and improve operational efficiency, Train operations teams on repair methodologies, product functionality, tools, and best practices, Collaborate with customers and internal teams to improve service solutions and repair capabilities
Seniority
Senior, hands-on IC
