Senior Director, Technology Operations & Platform Reliability
Core
Drive reliability, scalability, security, and operational excellence of cloud platforms, AI/ML environments, and enterprise applications while leading SRE, ITSM, and MSP governance programs.
Role type
Senior Director, Technology Operations & Platform Reliability
Builds
Enterprise cloud platforms, AI/ML operational environments, and support services for a global biopharmaceutical company
Domain
Biopharmaceuticals / Cloud Infrastructure / AI/ML Operations
Required skills
Multi-cloud operations (AWS, Azure, GCP), Site Reliability Engineering (SRE), IT Service Management (ITIL), Managed Service Provider (MSP) governance, MLOps/AIOps, vendor management, disaster recovery, global team leadership
Preferred skills
Advanced degree in IT/CS/Engineering, experience in Global Capability Center (GCC) environments, FinOps optimization
Technologies
AWS, Azure, GCP, ServiceNow
Responsibilities
Own operational health and security of enterprise cloud platforms; Establish and mature MLOps and AIOps practices; Lead enterprise cloud operations modernization; Build and lead a mature SRE organization; Govern enterprise on-call frameworks and incident management; Serve as executive owner for Managed Service Providers and strategic vendors; Lead enterprise IT support operations; Drive adoption of ITIL-aligned service management practices; Define and report operational performance metrics; Partner with Security and Compliance teams; Lead geographically distributed teams; Develop enterprise operational maturity roadmaps; Establish and govern disaster recovery and business continuity programs
Seniority
Senior Director, executive leadership & strategy