Gift/Merchandise Team Lead
Core
Lead the Gift/Merchandise team to ensure a Clean, Friendly, and In-Stock experience for customers.
Role type
Store Team Lead (Retail)
Builds
In-stock merchandise and customer service experience
Domain
Retail
Deliverable
product features
Required skills
POS operation, shift report reconciliation, customer issue resolution, team management, safety compliance, attendance management, physical stamina
Preferred skills
Retail or management experience, high school diploma
Responsibilities
Manage store personnel, reconcile shift reports, resolve customer issues, assign and inspect shift duties, communicate with Store General Manager, implement safety rules, work rotating day/night shifts including weekends and holidays, perform physical tasks like lifting 40+ lbs and prolonged standing/walking
Seniority
Individual Contributor, supervisory level