Senior Support Engineer
Core
Provide advanced technical support for FreeWheel ad platform software to clients and internal departments, resolving complex integrations and workflow issues.
Role type
Senior Support Engineer (AdTech)
Builds
Client support and internal product stability
Domain
Advertising technology / Digital media
Deliverable
client delivery
Required skills
Troubleshooting, analytical skills, SQL, scripting languages, Microsoft Office/Google Workspace, AdTech knowledge
Preferred skills
Mentorship, training, documentation, subject matter expertise
Responsibilities
Troubleshoot complex technical issues, manage high-priority escalations, coordinate with product/engineering teams, maintain support queue, develop training materials, mentor new staff
Seniority
Senior, hands-on IC with mentorship
