Senior Support Engineer
Core
Provide advanced technical support for FreeWheel ad platforms, resolving complex integrations and workflow issues for clients and internal teams.
Role type
Senior Support Engineer (AdTech)
Builds
Client product integrations and stable ad transaction workflows
Domain
Advertising technology / Digital media buying
Deliverable
client delivery
Required skills
Troubleshooting, analytical skills, SQL, scripting languages, Excel, Microsoft Office/Google Workspace
Preferred skills
AdTech domain knowledge, mentorship, training development
Technologies
FreeWheel platforms, SQL, Excel, scripting languages
Responsibilities
Troubleshoot complex technical issues, manage high-priority escalations, coordinate with product/engineering teams, maintain support queue, mentor new staff, develop training materials
Seniority
Senior, hands-on IC with mentorship responsibilities
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