Gift/Merchandise Team Lead
Core
Lead the Gift/Merchandise team to ensure a clean, friendly, and in-stock experience for customers.
Role type
Store Team Lead (Retail)
Builds
In-store merchandise availability and customer service
Domain
Retail
Deliverable
product features
Required skills
POS device operation, shift report reconciliation, customer issue resolution, staff assignment and inspection, safety regulation enforcement, federal/state/local retail law compliance, attendance management, physical labor (lifting 40+ lbs, prolonged standing/walking)
Preferred skills
Retail or management experience
Responsibilities
Manage store personnel, protect quality standards, promote customer service, reconcile shift reports, resolve customer issues, communicate with Store General Manager, implement safety rules, work rotating day/night shifts including weekends and holidays, perform physical tasks involving heavy lifting and prolonged standing