Online Clinical Support Specialist
Core
Provide clinical support and troubleshooting for GE Healthcare Ultrasound IT products to customers via phone, email, and meetings.
Role type
Senior clinical support specialist (Ultrasound IT)
Builds
Customer support services for GE Healthcare ViewPoint Ultrasound systems
Domain
Medical technology / Ultrasound imaging
Deliverable
client delivery
Required skills
Ultrasound clinical/technical experience, ARDMS certification, ViewPoint Ultrasound IT product knowledge, cardiovascular/women's health/vascular ultrasound application experience, clinical workflow knowledge, DICOM SR files familiarity, complex troubleshooting, documentation, critical thinking
Preferred skills
Clinical support experience with hardware/networking/OS/peripherals, MCSE, Windows OS/Security/Shares, Microsoft Terminal Server/Citrix, PACS/HIS experience, DICOM standard knowledge
Responsibilities
Answer and prioritize incoming support requests, apply troubleshooting techniques to resolve complex clinical problems, log and document customer interactions, provide input to new product development based on issue resolution experience
Seniority
Senior, hands-on IC