Program Coordinator
Core
Provide local customer interface, day-to-day work direction for assigned personnel, and ensure customer satisfaction and service excellence for medical equipment accounts.
Role type
Senior IC program coordinator (clinical engineering)
Builds
Service delivery and customer account management for medical equipment
Domain
Healthcare / Medical Equipment
Deliverable
client delivery
Required skills
supervising and coaching technical personnel, resolving customer relations issues, managing financial and administrative requirements, analyzing metrics and reports, maintaining technical knowledge of medical equipment standards, instructing hospital personnel on equipment operation and repair, ensuring regulatory compliance, managing vendor service delivery processes, tracking and analyzing financial performance, maintaining parts inventory
Preferred skills
experience in customer service environment, proficiency with electronic documentation tools (e.g., iPad, iPhone, Microsoft Office)
Responsibilities
Prioritize service and assign personnel, follow up on commitments, assist with employee appraisals and disciplinary actions, function as Site Leader for customer relationships, ensure service quality via customer contact and quality reviews, file expense and time reports, maintain approved parts inventory, provide instruction to hospital personnel on equipment use and repair, conduct site safety inspections, track and calibrate test equipment
Seniority
Senior, hands-on IC with team leadership