Field Engineer 2 - Orange County, CA
Core
Perform preventative maintenance, troubleshooting, repairs, and installations of moderate complexity on medical equipment (specifically Nuclear Medicine) for hospitals and healthcare systems.
Role type
Senior Field Service Engineer
Builds
Service reliability and uptime for medical imaging and therapy equipment
Domain
Healthcare / Medical Equipment / Nuclear Medicine
Deliverable
physical/clinical work
Required skills
Preventative maintenance, troubleshooting, repair, installation, customer escalation management, regulatory compliance documentation, parts ordering, value-added service recommendation
Preferred skills
Web applications, Microsoft suite, after-hours/on-call availability, multi-priority management
Technologies
Web applications, Microsoft suite
Responsibilities
Perform timely and accurate preventative maintenance of medical equipment; Perform troubleshooting, service repairs and installations of moderate complexity; Lead communications with customers and serve as escalation point; Own customer issues from dispatch to resolution; Proactively engage with team members to ensure appropriate solutions; Lead installations, validations, maintenance, and service repair needs; Leverage customer knowledge to assist sales with revenue growth; Maintain relationships to drive customer satisfaction; Adhere to company policies and hospital protocols for regulatory compliance; Partner with sales to recommend value-added services; Utilize escalation process to define corrective action plans
Seniority
Senior, hands-on IC
