Field Service Representative
Core
Provide direct technical service, installation, calibration, and preventative maintenance for diagnostic imaging equipment in hospitals and clinics.
Role type
Field Service Representative (Diagnostic Imaging)
Builds
Maintains operational readiness of medical imaging modality equipment for healthcare providers
Domain
Medical Technology / Diagnostic Imaging
Deliverable
physical/clinical work
Required skills
Diagnostic imaging equipment service, electronics or biomedical engineering background, mechanical aptitude, troubleshooting, calibration, preventative maintenance, root cause analysis, customer service, independent judgment, physical mobility (lifting up to 35 lbs, climbing, kneeling)
Preferred skills
Experience with GE, Canon, Siemens CT/XR/MR/PET/NM/UL equipment, contract renewal support, difficult customer situation management
Technologies
Hand tools, test equipment, calibration tools
Responsibilities
Perform preventative maintenance and remedial service on customer equipment, manage repair parts cycle times, maintain service logs and documentation, provide technical support outside business hours, liaise with internal teams and account managers, integrate into hospital culture to optimize service delivery
Seniority
Mid-level, hands-on IC