Junior Field Service Engineer
Core
Perform on-site troubleshooting, installation, maintenance, and repair of medical equipment to ensure customer satisfaction.
Role type
Junior Field Service Engineer
Builds
Medical diagnostic and therapeutic devices
Domain
Healthcare technology / Medical equipment
Deliverable
physical/clinical work
Required skills
mechanical/electromechanical/electronic equipment repair, troubleshooting, preventative maintenance, parts management, regulatory compliance, root cause analysis
Preferred skills
analytical problem solving, conflict management, public speaking, continuous improvement
Technologies
test equipment, calibration tools, internal service record systems
Responsibilities
diagnose and repair designated equipment, complete preventative maintenance and field modification instructions, manage repair parts cycle times, maintain customer service logs and internal records, communicate daily with customers for resolution, maintain and calibrate tools and test equipment, manage vendor service delivery processes, conduct root cause analysis for service issues, participate in on-call rotation for remote support
Seniority
Junior, hands-on IC