Field Service Engineer 3 - Cincinnati, OH
Core
Technical expert performing advanced troubleshooting, repair, installation, and maintenance of medical imaging equipment for customers.
Role type
Senior Field Service Engineer (Medical Imaging)
Builds
Operational uptime and reliability of customer medical imaging equipment
Domain
Medical Technology / Healthcare Imaging
Deliverable
physical/clinical work
Required skills
Advanced troubleshooting, repair, and installation of imaging modalities, customer relationship management, team leadership and coaching, regulatory compliance documentation, web applications proficiency, Microsoft suite proficiency
Preferred skills
Ability to lift up to 35 lbs, physical agility (bending, climbing, kneeling), application training of clinical staff
Technologies
Web applications, Microsoft suite
Responsibilities
Perform advanced troubleshooting and repair on customer equipment, Perform installation, validation and maintenance on assigned equipment, Lead, instruct and assist less experienced Field Engineers, Act as escalation point for customer related concerns, Own customer issues from dispatch to resolution, Co-lead regular team or modality meetings
Seniority
Senior, hands-on IC with leadership responsibilities