Customer Service Engineer
Core
Perform on-site maintenance, repair, and refurbishment of medical imaging equipment for customers.
Role type
Senior Customer Service Engineer (Medical Imaging)
Builds
Maintains and repairs Multi-Modality Imaging Equipment (CT, Ultrasound, Cath Lab, MR, PET-CT, X-ray)
Domain
Medical Technology / Healthcare Equipment
Deliverable
physical/clinical work
Required skills
diagnosing and repairing mechanical/electromechanical/electronic equipment, system-level troubleshooting, ISO 9001 compliance, account management, sales opportunity identification, training others
Preferred skills
flexibility to work in assigned locations, after-hours/on-call availability
Technologies
CT, Ultrasound, Cath Lab, MR, PET-CT, X-ray
Responsibilities
Maintain all models specific to Multi-Modality Imaging Equipment, interface daily with doctors and technicians on equipment status, assist in business growth and direction, control Warranty and PMS contract costs, complete administration tasks and inspections documentation, lead complex room installations, identify sales opportunities and communicate to account team
Seniority
Senior, hands-on IC