24x7 Security Operations Analyst
Core
First-line defense analyst triaging security alerts, managing IT security platforms, and ensuring operational resilience across identity, endpoint, network, and cloud environments.
Role type
L1 Security Operations Analyst
Builds
Secure business outcomes by stabilizing security tooling and enabling safe operations
Domain
Cybersecurity Operations / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Security incident triage, ITIL framework, ServiceNow, endpoint security, network security, cloud security, incident correlation, runbook development, SLA management
Preferred skills
Vendor platform experience (McAfee/Trellix, CrowdStrike, Microsoft Defender, Zscaler, Splunk), regulatory compliance knowledge (PCI, GDPR), shift coordination
Technologies
ServiceNow, McAfee ePO, Trellix, CrowdStrike Falcon, Microsoft Defender, Cylance, Cisco FireAMP, Zscaler, Splunk
Responsibilities
Independently triage and resolve standard L1 alerts and service requests; manage IT security platforms to ensure minimal downtime; correlate security incidents and events to determine business impact; maintain and improve runbooks and operational playbooks; coordinate with engineering and operations teams; mentor junior analysts during shifts
Seniority
Individual Contributor, L1 operational support
