Service Technician
Core
Field service role diagnosing, repairing, and maintaining premium domestic appliances in customers' homes.
Role type
Field service technician (domestic appliances)
Builds
On-site repairs and maintenance for Miele premium appliances
Domain
Home appliances / Domestic services
Deliverable
physical/clinical work
Required skills
fault-finding, electrical systems troubleshooting, mechanical systems troubleshooting, customer service, independent work management, service documentation
Preferred skills
unrestricted electrical licence, gas licence, refrigeration licence, whitegoods servicing experience, field service mobile technology experience
Technologies
mobile technology for field service
Responsibilities
diagnose and repair appliances in customers' homes, manage daily workload to meet first-time-fix targets, complete service documentation and invoicing, maintain van stock and tools, resolve customer concerns and escalate technical issues
Seniority
Individual Contributor, field operative
