Service Technician
Core
Diagnose, repair, and maintain premium domestic appliances in customers' homes and workshops.
Role type
Field service technician
Builds
Repairs and maintenance for Miele domestic appliances
Domain
Home appliances / Domestic appliances
Deliverable
physical/clinical work
Required skills
fault-finding, problem-solving, electrical systems knowledge, mechanical systems knowledge, customer service, independent work, workload management
Preferred skills
unrestricted electrical licence, gas licence, refrigeration licence, whitegoods servicing experience, field service mobile technology experience
Technologies
mobile technology
Responsibilities
Carry out service repairs and fault diagnosis on domestic appliances, deliver professional customer service, manage daily workload to achieve first-time-fix targets, complete service documentation and invoicing, maintain van stock and tools, resolve customer concerns and escalate technical issues, build technical knowledge through training