Specialist, ServiceNow Platform Operations - Technology Workflows
Core
Provide tier 2 and tier 3 operational support for ServiceNow production applications, including problem investigation, environment management, and release coordination.
Role type
Senior ServiceNow Platform Operations Specialist
Builds
Operational stability and reliability for ServiceNow instances (ITSM, CMDB, Portal, Virtual Agent)
Domain
Healthcare biopharma / IT Service Management
Required skills
ServiceNow administration, ServiceNow development, ITIL processes, SDLC management, system integration, testing, environment management, documentation
Preferred skills
Agile methodologies, custom scoped application development
Technologies
ServiceNow, ITSM, CMDB, Portal, Virtual Agent
Responsibilities
Provide tier 2 and tier 3 operational support for ServiceNow production applications; coordinate problem investigations and documentation; manage environment activities including cloning and data migration; support release processes and update set migrations; maintain technical documentation for configurations and developments.
Seniority
Senior, hands-on IC
