Supervisor
Core
Lead retail operations and sales performance for a luxury fashion outlet store, driving customer service excellence and team development.
Role type
Senior retail supervisor (luxury fashion)
Builds
Retail sales performance, customer loyalty, team capability
Domain
Luxury fashion retail
Deliverable
product features
Required skills
Sales leadership, team management, client relationship management, visual merchandising, stock management, KPI analysis, onboarding, recruitment support
Preferred skills
Multi-lingual ability, business acumen, Microsoft Office proficiency
Responsibilities
Demonstrate sales leadership on the floor, communicate KPIs and performance strategies, support daily team briefings, partner on brand awareness and community events, maintain visual merchandising standards, collaborate on stock organization, foster a positive team environment, ensure branded onboarding, recruit and retain high-performing staff, execute customer service and after-sales experiences, capture client data, strategize on performance gaps, align with business initiatives and product launches
Seniority
Senior, hands-on IC