Staff Software Engineer - AI Copilot (Backend)
Core
Technical leader driving the architecture and delivery of the conversational AI backend for Zendesk's Admin Copilot product, enabling natural language configuration and optimization.
Role type
Staff Software Engineer (Backend, AI Copilot)
Builds
Conversational AI backend systems (LLM orchestration, intent detection, context retrieval, tool execution) for customer service agents and administrators.
Domain
Customer Service / Conversational AI / Backend Systems
Deliverable
production ML models
Required skills
Distributed systems design, LLM integration (orchestration, guardrails), Backend languages (Ruby/Python/Go), Cloud infrastructure (AWS), Containerization (Docker/Kubernetes), Technical leadership, System reliability
Preferred skills
Conversational AI systems, ML infrastructure, Event-driven architectures (Kafka), Data infrastructure (Snowflake/dbt), Team mentoring
Technologies
Ruby, Python, AWS, Docker, Kubernetes, Metaflow, MLflow, Kafka, Snowflake, dbt, Vercel AI SDK, LLM Proxy
