Senior Staff Software Engineer
Core
Lead the frontend strategy and architecture for Zendesk's Admin Experience, translating high-level concepts into scalable technical solutions for AI-first customer relationship management.
Role type
Senior Staff Frontend Engineer (Technical Leadership)
Builds
Scalable, unified CI/CD pipelines, build systems, testing infrastructure, and reusable frontend patterns for Admin Experience and Agent Workspace.
Domain
Enterprise SaaS / Customer Experience Management / Frontend Engineering
Required skills
Frontend architecture, TypeScript, React, GraphQL, API integration, CI/CD pipeline design, Build system optimization, Testing infrastructure, Cross-functional leadership, Technical strategy
Preferred skills
AI interaction patterns, Enterprise SaaS product experience, UX transformation, Global team collaboration
Technologies
Jenkins, GitHub Actions, Spinnaker, PlayWright, React, TypeScript, GraphQL
Responsibilities
Translate Admin Experience vision into end-to-end frontend strategy and execution plans; Lead major cross-functional initiatives while remaining hands-on with code; Establish reusable frontend patterns and platform capabilities; Build and maintain scalable CI/CD pipelines; Optimize build systems and developer tooling; Mentor engineers and raise the engineering bar.
