Social Media Manager
Core
Lead ideation and hands-on production of original, social-first content (graphics, carousels, short-form video) for a global B2B technology brand, translating complex topics like AI into accessible content for LinkedIn, X, and YouTube.
Role type
Senior Social Creative & Production Manager
Builds
Platform-native social content, executive thought leadership clips, and brand campaigns for Zendesk and its executives.
Domain
B2B Technology / SaaS / AI
Required skills
Social media strategy, hands-on video editing, graphic design, storytelling, AI tool fluency, cross-functional collaboration, social analytics, executive communication, project management, platform-native adaptation
Preferred skills
Experience with emerging social formats, competitive analysis, rapid content turnaround
Technologies
Adobe Creative Cloud, Canva, video editing software, AI creative tools
Responsibilities
Lead ideation and production of social-first content across owned channels; Develop concepts for product launches and brand campaigns; Write and collaborate on social copy, scripts, and captions; Transform complex technical topics into engaging visual content; Adapt brand campaigns to feel native to each social platform; Support executive social presence and thought leadership content
Seniority
Senior, hands-on IC