Sales Engineer
Core
Architect Agentic AI & Integration Workflows, lead Technical Architecture Discovery, and build Scalable Accelerators for enterprise SaaS customers.
Role type
Senior Sales Engineer (Technical Presales / Solution Architect)
Builds
Production-ready, reusable technical accelerators, middleware templates, and open-source-aligned API components.
Domain
Enterprise SaaS, Customer Experience (CX), Agentic AI, Large Language Models (LLMs)
Deliverable
production ML models
Required skills
Python, Node.js, JavaScript, REST/SOAP APIs, middleware frameworks, cloud ecosystem architectures, LLMs, prompt engineering, RAG, autonomous agent deployment, enterprise infrastructure, CCaaS, telephony, workforce management, ITSM
Preferred skills
Open-source contributions, technical blogging, community mentorship, designing reusable implementation guides, flattening complex technical narratives for C-level stakeholders, Japanese (professional proficiency)
Technologies
Zendesk APIs, webhook frameworks, AWS, Azure, GCP
Responsibilities
Design and operationalize agentic AI-driven customer workflows; Conduct technical discovery and AI readiness assessments; Develop reusable technical accelerators and API components; Serve as technical authority from qualification through execution; Partner with Product Management and Engineering to shape the roadmap.
Seniority
Senior, hands-on IC
