Staff Software Engineer, AI Platform & Enablement
Core
Design, build, and operate backend services, APIs, data stores, and cloud infrastructure to support Zendesk's App Foundry and internal employee AI platform.
Role type
Staff Software Engineer (Platform & Enablement)
Builds
Production backend services, reusable integration patterns, CI/CD pipelines, and AI asset management workflows for internal teams.
Domain
Enterprise SaaS, Cloud Infrastructure, AI Platform Enablement
Required skills
Backend service design, API development, Cloud infrastructure (GCP), Infrastructure as Code, CI/CD, Security (auth/authorization), Architectural judgment, Cross-timezone collaboration
Preferred skills
Internal developer platforms (Backstage), AI integration patterns (MCP, agents), Kubernetes, Zero-trust patterns, Coaching engineers
Technologies
Python, Go, TypeScript/Node, GCP (GKE, Cloud Run, Cloud SQL), Kubernetes, OpenTelemetry
Responsibilities
Design and operate backend services and cloud infrastructure; Create reusable integration and deployment patterns; Guide teams on architecture and production readiness; Own CI/CD and release practices; Partner with product teams on AI use cases; Provide technical reviews and guidance.
Seniority
Staff, hands-on IC with mentorship
