Senior Sales Engineer
Core
Architect Agentic AI & Integration Workflows for enterprise customer engagements, acting as a strategic advisor to C-suite and engineering leadership.
Role type
Senior IC Sales Engineer (Agentic AI & Systems Architecture)
Builds
Production-ready technical accelerators, middleware templates, and scalable API components for global deployment.
Domain
Enterprise SaaS, Customer Experience (CX), Agentic AI, Large Language Models (LLMs)
Deliverable
production ML models | product features
Required skills
Python, Node.js, JavaScript, REST/SOAP APIs, Cloud ecosystem architectures (AWS, Azure, GCP), LLMs, Prompt engineering, RAG, Autonomous agent deployment, Enterprise infrastructure, CCaaS/ITSM
Preferred skills
Designing reusable implementation guides/integration playbooks, Tailoring technical narratives for C-level stakeholders
Technologies
Python, Node.js, JavaScript, AWS, Azure, GCP, Zendesk APIs, Webhook frameworks
Responsibilities
Design and operationalize agentic AI-driven customer workflows; Conduct technical discovery and AI readiness assessments; Develop reusable technical accelerators and middleware templates; Architect secure, scalable topologies for customer engagements; Partner with Product Management to shape the AI and platform roadmap.
Seniority
Senior, hands-on IC
